FAQ

Can I edit or cancel my order?

Yes, only if the order has NOT been shipped

Can I change my order?

No, all sales are final

When will my order ship?

Orders typically ship within 1-7 business days, preorders time varies

How much is shipping?

On average $6-8, International $15. Sometimes this can be more depending on the actual product.

Do you ship to my country?

Yes! We ship internationally to all countries available with USPS, UPS or FedEx

How long does shipping take?

Typically once the order has shipped it should arrive in 3-5 business days for United States, 1-3 weeks for international based orders.

My item was damaged in transit. Can I get a replacement?

Yes please email contact@pincoremerch.com with photos of damaged items. 

Can I change my address?

Of course. Please email us at contact@pincoremerch.com before your order is marked as shipped and we should be able to update it for you.

 Can I return my order?

All sales are final unless items are damaged in transit or factory misprints

How long do I have to return an item?

If items are damaged we'll issue you a replacement or refund &  you get to all the items. Our mistake, your gain! 

Can I make an exchange?

NO, all sales are final and variant swaps are not possible. Choose wisely when purchasing

When will I be charged for my order?

You will be charged for your order as soon as it is placed.

When will my pre-order ship?

Please refer to the pre-order shipping timeline noted in the pre-order item. If you still are having issues please email contact@pincoremerch.com  for an update.

Can I make my own pins with you?

Absolutely. We would love to help you bring your creation to life. Visit our Custom Pin page or email us at contact@pincoremerch.com