Yes, only if the order has NOT been shipped
Order Policy
Can I edit or cancel my order?
Can I change my order?
No, all sales are final
Shipping Policy
When will my order ship?
Orders typically ship within 1-7 business days, preorders time varies
How much is shipping?
On average $6-8, International $15. Sometimes this can be more depending on the actual product.
Do you ship to my country?
Yes! We ship internationally to all countries available with USPS, UPS or FedEx
How long does shipping take?
Typically once the order has shipped it should arrive in 3-5 business days for United States, 1-3 weeks for international based orders.
My item was damaged in transit. Can I get a replacement?
Yes please email pincoremerch@gmail.com with photos of damaged items.
Can I change my address?
Of course. Please email us at pincoremerch@gmail.com before your order is marked as shipped and we should be able to update it for you.
Return Policy
Can I return my order?
All sales are final unless items are damaged in transit or factory misprints
How long do I have to return an item?
If items are damaged we'll issue you a replacement or refund & you get to all the items. Our mistake, your gain!
Can I make an exchange?
NO, all sales are final and variant swaps are not possible. Choose wisely when purchasing
Order Questions
When will I be charged for my order?
You will be charged for your order as soon as it is placed.
When will my pre-order ship?
Please refer to the pre-order shipping timeline noted in the pre-order item. If you still are having issues please email pincoremerch@gmail.com for an update.
Can I make my own pins with you?
Absolutely. We would love to help you bring your creation to life. Visit our Custom Pin page or email us at pincoremerch@gmail.com.
